Frequently Asked Questions
Everything you need to know about your order and our gear.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. Express options are available at checkout for next-day delivery on orders placed before 2 PM GMT.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition collaborations may have specific return restrictions.
How should I wash my flannel shirts?
To maintain the signature softness and fit, we recommend machine washing cold and hanging to dry. Avoid high heat to prevent any potential shrinkage or fabric damage.
Do you ship internationally from the UK store?
Yes, we ship to most European countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are your products true to size?
Our flannels generally feature a generous 'work shirts' fit. We recommend checking the size guide on each product page to ensure you get the perfect fit for your style.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Klarna for those who prefer to buy now and pay later.